In rural, southern Berks County, one can still find signs of the agrarian village that dominated the landscape in the early 20th century. Since the PA Turnpike came snaking through the area in 1950, the area has slowly morphed into a busy commercial and industrial center. That's why some of IT's heaviest hitters have honed in on the area, paving way for the rapid ascent of LMC Software Solutions, which provides software support through its Enterprise Technical Support Center (ETSC) application.

ETSC is an innovative web-based product designed specifically for technical teams that support business enterprise applications. The next-generation system operates independent of operating systems and houses all the hardware, software and configuration settings that define a customer's business environment.  ETSC extends a customer's native enterprise system tools, resolves issues as they arise, features 24/7 monitoring and log trails and has built-in audit and compliance functions. The system is of particular interest to software companies, outsource support companies and traditional IT shops.

LMC's CEO Fran Connolly has a career's worth of proven customer support, running large operations at Siemens, Matlack and Westinghouse. One of LMC's chief investors and advisors, Jeremy Coote is the former president of SAP America. The two have helped LMC has gain major traction since its founding in 2007, earning funding from Ben Franklin Technology Partners in mid-2010 to continue its commercialization process and add much-needed highly-paid and sustainable tech jobs in the region.

The company has invested heavily in R&D in an effort to create support products and services that provide competitive differentiation for its customers in a dozen industries, from engineering and manufacturing to retail and life sciences. LMC also has partnered with specialized tool vendors and enterprise application vendors to bring forth a truly integrated best-of-breed support platform.