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Expect the Comcast repairman to arrive between 9 and 10 a.m.

Thursday, December 01, 2011

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The Patriot Ledger reports that Comcast is expanding is experiment in giving customers one- or two-hour windows in which they can expect repair technicians to arrive.

But Comcast spokesman Marc Goodman just confirmed that the company has rolled out its shortened service windows to all of the towns it serves in eastern Massachusetts and southern New Hampshire within the past month. Now, in this region, Goodman says every Comcast customer will be given either a one-hour window (Goodman says those are available in the mornings) or a two-hour window when they request a house call.

This system, made possible in part by improvements in Comcast’s dispatch system (but not by hiring more techs), replaces the old way of doing things. Comcast customers used to get windows of anywhere from two to four hours in which they would have to wait around the house for the Comcast tech to show (I received a three-hour window when I recently called Comcast about a router problem, obviously before this new system took effect in the Boston area).

Original source: The Patriot Ledger
Read the full story here.